Orders and Delivery

Processing Time

• Orders are typically processed and shipped within 7-14 business days.
• Peak Seasons: Processing and shipping times may take longer during new collection launches, holidays, or peak seasons.

Address Changes

• Shipping addresses and methods cannot be modified after checkout.

Order Tracking

• Once your order has shipped, you’ll receive an email with tracking details.
• Customers are responsible for monitoring their shipments after they leave our warehouse.

U.S. Shipping Options and Costs

• Free Standard Shipping: This service is available for all full-price orders within the U.S., and orders are delivered 4-7 business days after leaving our distribution center.
• Other Purchases: Shipping costs are calculated at checkout based on location and package weight.
• Exclusions: We do not ship to P.O. boxes and cannot combine separate orders into one shipment.

International Shipping Options and Costs

• Shipping Rates: Calculated during checkout based on location and package weight.
• Customs and Taxes: The total price includes all applicable duties and taxes for international orders—there are no additional charges upon delivery.
• Shipping Method: All international orders ship free via express courier (air). Shipping methods cannot be changed. Processing takes 4-5 business days.

Failed Delivery, Returned, or Abandoned Packages

• Incorrect Addresses: Packages returned due to an incorrect shipping address or phone number will be at the customer’s expense.
• Missed Deliveries: Unclaimed packages held at local FedEx or courier centers will be returned at your expense.
• Refused Packages: For international orders, if a package is refused, return shipping costs, including duties and taxes, will be deducted from the refund.
• Customs Hold: Packages held at customs for more than 30 days will be considered abandoned.

Damaged or Opened Packages

If your package arrives damaged or opened:

1. Please take a photo of the package before inspecting its contents.
2. File a claim with the courier.
3. Contact us at shop@bodybyraventracyy.com for further assistance.

For any questions or concerns, contact our customer service team at shop@bodybyraventracyy.com.